FAQs

Are all staff qualified?
All staff are qualified physiotherapists and registered with the UK Health Professions Council.

Do I need a doctor’s referral?
This is not necessary to make an appointment and we will often refer you back to your doctor if we think you require further examination or tests.

What conditions do you treat?
We are specialists across a number of different conditions, including; neurological, balance, respiratory and, as well as most musculoskeletal and sports related conditions. We also offer rehabilitation for Chronic fatigue/ME, womens health, mens health

Are you registered with major health insurers?
Yes, all staff qualified and are recognised by Westfield, Bupa, PPP Axa and other major health insurance schemes.

Will physiotherapy help?
This can only be answered after a detailed assessment by the physiotherapist. In the majority of cases we can help, however, if we do not think we can help, we will inform you and if necessary, refer you to your GP or the most appropriate health care professional.

How can I pay?
The clinic accepts payment by cash, cheque or credit/debit card. If you have health insurance we can in most cases invoice the company directly.

Can I park at one of your clinics?
We have free off-road parking at the Newbould Lane clinic with disability access and limited parking at our Ecclesall Road clinic.

What hours are you open?
The clinic is open Monday to Friday between 9 am and 8 pm. If you require early morning or appointments outside these times they can be arranged.

I have had treatment before and it has not worked. Why are you different?
We specialise in long-standing (chronic) problems that remain resistant to treatment, and use a team of highly qualified specialised staff who use movement based approach to understand why you continue to have problems.

Do you provide home visits?
Yes. These can be arranged if you are unable to attend the clinic for a small fee.

Is there a cancellation fee?
If you fail to attend or cancel on the day of your appointment, Hallamshire Physiotherapy reserve the right to charge for the missed appointment.

Do I get assessment for free?

We don’t do this as we are not providing a package of treatment. You are only receiving the treatment sessions you require. Free sessions are given to encourage you to buy lengthy treatment packages-which you might not require.